Returns and Exchanges
All returns require a return authorization number. To obtain a return authorization number, please contact customer service at 800-622-3070. An unauthorized return of an order is automatically rejected.
LIFEPAC and Horizons curriculum must be returned with no marks, tears, eraser marks, bent or crumpled edges, or missing pages.
The customer is responsible for the return shipping costs of returns. Shipping charges are non-refundable.
For 100% refund, items must be returned within 30 days of the invoice date with all items in resalable condition. No partial returns of box sets.
Monarch yearly payments can be returned within 30 days of invoice for a full refund. No refunds of Monarch yearly payments after 30 days. Different terms and conditions apply to monthly payments.
Monarch monthly payments are non-refundable.
Please allow 4-6 weeks (6-8 weeks during peak times) for your return to be processed.
Return credits are refunded in the same form of payment used for the original purchase.
Full payment must be received with all orders. Orders can be paid by check, money order, or credit card (Visa, MasterCard, Discover, or American Express).
A minimum $20.00 service fee is charged for all returned checks.