Returns and Exchanges

Return Policy

  • All returns require a return authorization number. To obtain a return authorization number, please contact customer service at 800-622-3070.

  • An unauthorized return of an order is automatically assessed a $20.00 fee.

  • LIFEPAC and Horizons curriculum must be returned with no marks, tears, eraser marks, bent or crumpled edges, or missing pages.

  • The customer is responsible for the return shipping costs of returns or exchanges.

  • For 100% refund, items must be returned within 30 days of the invoice date.

  • After 30 days, a 20% restocking fee is deducted from your refund. No refunds are given 60 days after the invoice date.

  • An additional 5% fee is applied to orders when box sets are returned without all items or without all items in resalable condition. Shipping charges are non-refundable.

  • One exchange is allowed up to 6 months from the invoice date and nullifies a return. For an authorized exchange, please contact customer service at 800-622-3070.

  • Monarch can be returned within 30 days of activation for a full refund. After 30 days, a 20% fee is applied. No refunds of Monarch are given after 60 days. Different terms and conditions apply to monthly subscriptions.

  • Monarch monthly subscription payments are non-refundable.

  • Please allow 4-6 weeks (6-8 weeks during peak times) for your return to be processed.

  • Return credits are refunded in the same form of payment used for the original purchase.

Payment Methods

  • Full payment must be received with all orders. Orders can be paid by check, money order, or credit card (Visa, MasterCard, Discover, or American Express).

  • A minimum $20.00 service fee is charged for all returned checks.

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